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Welcome to Gulf islands. In using this service, you are deemed to have accepted the terms and conditions listed below. All products/services and information displayed on Gulf islands constitute an “invitation to offer”. Your order for purchase constitutes your “offer” which shall be subject to the terms and conditions as listed below. Gulf islands reserves the right to accept or reject your offer. If you have supplied us with your valid email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details and therefore process the order. Our acceptance of your order will take place upon dispatch of the product(s) ordered. No act or omission of Gulf Islands prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.
This Website is available only to those who can form legally binding contracts under applicable law. Customers who are “incompetent to contract” as per local Contract Acts are not eligible to use this Website. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use this Website only under the supervision of a parent or legal guardian who agrees to be bound by the Terms of Use. If your age is below that of 18 years your parents or legal guardians can transact on behalf of you, if they are registered users/members. You are prohibited from purchasing any material which is for adult consumption the sale or purchase of which to/by minors are strictly prohibited.
Gulf islands reserves the right to terminate your membership and refuse to provide you with access to the Website if Gulf islands discovers that you are under the age of 18 years. This Site is not available to customers whose membership has been suspended or terminated by Gulf islands for any reason whatsoever. If you are registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement. Those who choose to access this Website from outside UAE are responsible for compliance with local laws if and to the extent local laws are applicable. Gulfislands.ae will deliver the products only within its jurisdiction and will not be liable for any claims relating to any products ordered from outside its jurisdiction.
Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of Gulfislands.ae you agree to be bound by the Terms and Conditions.
“Your Information” is defined as any information you provide to us in the registration, buying or listing process, in the feedback area or through any email feature. We will protect Your Information in accordance with our Privacy Policy. If you use the Site, you are responsible for maintaining the confidentiality of Your Account and Password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under Your Account or Password. Gulfislands.ae shall not be liable to any person for any loss or damage which may arise because of any failure by you to protect your password or account. If you know or suspect that someone else knows your password, you should notify us by contacting us immediately through the address provided. If Gulfislands.ae has reason to believe that there is likely to be a breach of security or misuse of the Site, we may require you to change your password or we may suspend your account without any liability to Gulf Islands.
You also agree to:
While Gulf islands strives to provide accurate product and pricing information, pricing or typographical errors may occur. Gulf Islands cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Gulf Islands shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is wrongly priced, Gulfislands.ae may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and Gulf Islands will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration or cancel the order and notify you of such cancellation. In the event that Gulf Islands accepts your order the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to Gulf Islands dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account. No cash disbursement shall be made under any condition whatsoever.
We strive to provide you with the best prices possible on Gulfislands.ae as well as in all our stores under Gulf Islands. However, sometimes a price online does not match the price in a store. In our effort to be the lowest price provider in your geographic region, store pricing will sometimes differ from online prices. Prices and availability are subject to change without prior notice.
It takes 2 – 5 business days to deliver your order within UAE. In case of items of size 50” and above, which are delivered by the supplier, the delivery happens within 5-7 business days. Delivery outside City limits are subjected to additional charges based on the category of the products. To know non-serviceable areas and remote areas, click here
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department, cases where we find that the customer is manipulating the account to place multiple orders. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. No cash disbursement shall be made under any condition whatsoever.
To ensure top quality customer experience, we do a quality check on orders dispatched at our end. If we find any fault in the product(s) in your order, we reserve the rights to cancel the order partially or fully. On such cases, we shall notify you about the same.
In case we receive a cancellation notice and the order has not been processed/approved by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed and shipped out by us. Gulfislands.ae has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by Gulfislands.ae and accept Gulf Islands’ decision regarding the cancellation.
In case the seller is unable to fulfil order due to stock unavailability, Gulf Islands Customer Care will connect with customer & assist with alternatives.
You agree, understand and confirm that the credit card details provided by you for availing of services on Gulf Islands will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to Gulfislands.ae. Further the said information will not be utilized and shared by Gulfislands.ae with any of the third parties unless required for fraud verifications or by law, regulation or court order. Gulfislands.ae will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to ‘prove otherwise’ shall be exclusively on you.
Gulf Islands reserves the right to recover the cost of goods, collection charges and lawyers’ fees from customers using the Site fraudulently. Gulfislands.ae reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions.
The website will not allow orders to get placed if any of the below event occur. Customer can claim a refund in such cases where money is deducted from their account. However, the order will not be fulfilled under any circumstances.
When you visit the Site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically will satisfy any legal requirement that such communications be in writing.
You Agree and Confirm
We have made every effort to display the colors of our products that appear on the Site as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.
Shipping costs are based on a combination of the following:
Cash on Delivery
Terms and conditions
After payment has been handed over to the courier and the order has been handed over to the customer, the delivery process is completed and successful. If you find any issue with your order please contact us at +971 2 632 52 50, email us at support@gulfislands.ae or visit the nearest service center for assistance.
Abu Dhabi – HQ, Business Hub – Warehouse 7, Office-11 – opposite to Etimad Holding – Mussafah – ICAD I – Abu Dhabi.
Tel: +971 2 632 52 50
Dubai – Branch, Service Center & Logistics
Al Qusais Industrial Area No.1, Store No. 13, Dubai, UAE.
Tel: +971 4 258 1446